How We Work
A five-step method built for hospital-grade accountability, from first contact to ongoing visit documentation. No guesswork. No shortcuts. Every step written down.
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First response
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Visits documented
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Built for facilities that can't afford inconsistency
Most EVS contractors show up and clean. We show up with a method: a consistent, documented, accountable process that starts before we ever enter a room and continues long after we leave.
Every facility we serve goes through the same five-step engagement framework. It's how we deliver the same standard on visit one as we do on visit one hundred.
Every scope of work is written, agreed upon, and followed precisely.
Signed service reports available on demand after every visit.
One direct line to your account lead, not a call center.
Audit-ready documentation retrievable within 24 hours.
From first call to ongoing service
Every client engagement follows the same framework: structured, transparent, and fully documented at each phase.
01
DiscoveryA direct conversation, not a generic intake form. We learn your facility type, service areas, shift structure, and infection control priorities before we propose anything.
In-person or detailed intake call
Align with your existing standards
Cases, beds, frequency mapped
02
ProposalA written proposal spelling out exactly what gets cleaned, how often, with what chemistry, and how it gets documented. No ambiguity.
Every area, task, and frequency
EPA-registered chemistry specified
How and when records are delivered
03
OnboardingEvery assigned technician completes facility-specific orientation before their first visit. We don't send someone in cold.
OR, ICU, patient rooms: each has its own protocol
Access, dress code, behavior standards
Who calls who, and when
04
ServiceEvery visit follows the written protocol. Technicians complete a service report at the end of each visit: scope performed, chemistry used, and any problem-sheet items flagged.
Protocol followed step by step
Filed within 30 min of visit end
Non-cleaning issues flagged immediately
05
AccountabilityRecords accumulate and we stay available. Documentation stays ready, organized by date, area, and service type, and the scope gets rechecked as your needs change.
Retrievable within 24 hours
Account lead reachable between visits
Scope rechecked as needs change
What gets documented and when
Our documentation system isn't an afterthought. It's built into every visit. Here's how records move from the room to your records system.
The written protocol for that room type opens the visit.
Products and dwell times recorded as the work happens.
Filed within 30 minutes, before the technician leaves the building.
Out-of-scope observations routed to your facility contact the same day.
Retrievable within 24 hours, organized by date, zone, and service type.
You'll always know who to call
We don't route you through a call center or ticketing system. Every facility has a named account lead who is directly reachable between visits.
One person who knows your facility and answers when you call.
Every visit's record, on demand, without asking twice.
Need help with a survey, a compliance issue, or a facility change? We're available to assist. No forms, no delays.
See the method on your floor.
The best way to evaluate a process is to watch it run. Schedule a walkthrough and we will map the five steps to your facility.